FAQs
General Product Questions
Q. Which of your products is compatible with Adobe Photoshop Elements (PSE)?
A. To see products that are compatible with Adobe Photoshop Elements, just click on the "for Photoshop Elements" link. Additionally, each product I sell lists what programs it is compatible with. Generally, all of my brush, template, border and texture sets are compatible with all versions of PSE for PC or Mac. We also have several actions sets that are PSE compatible. Our PSE actions are currently NOT Mac compatible.
Q. Do I have to know a lot about Adobe Photoshop to use these products?
A. The products on this site do not require a great deal of knowledge about Photoshop in order to use them. Basically, if you know how to download and unzip a file, and open a photo in Photoshop, you will do just fine. From there, you just need to willing to read and/or watch the detailed tutorials and help files that come with each item.
Q. Do your products come with instructions?
A. Yes! All of my products come with detailed tutorials and instructions that show you step-by-step how to load, run and tweak each product.
Q. I currently have a full photoshop version of your actions and I just upgraded my Photoshop. Will my current products work in this newer version of PS?
A. Yes! All full photoshop versions of my products will work with higher versions of Photoshop. Also, all the CS2 and newer versions of my products are the same.
Action & Preset Questions
Q. What is an action?
A. An action is a like a small program that replicates a series of steps in Adobe Photoshop. Basically, when you purchase an action, you are purchasing someone else's more advanced knowledge of Photoshop. You run an action just by clicking a "play" button in Photoshop and then follow any prompts that the action may give you. Actions are simple to use.
In particular, my actions access and apply advanced Photoshop functions to a photo, giving you high-end professional results without having to know how the action did what it did. Additionally, my actions generally work non-destructively, unlike most actions on the market that flatten the image after running. This means that my actions load changes in layers, so you can easily adjust the "look" of the action when it's finished running. This gives you unparalleled control over the final result of the action.
Q. Will actions work in programs other than Adobe Photoshop?
A. My actions will only work in Adobe Photoshop programs. Each individual action set lists the Adobe Photoshop program with which it's compatible. If your program is not listed, then the actions are not compatible with it.
Q. What is a RAW preset?
A. RAW presets are a set of parameters that you apply in RAW editing programs, such as Adobe Bridge, Adobe Camera RAW (ACR which comes installed with Photoshop) and Adobe Lightroom. Presets can be used to apply editing changes simultaneously to large groups of images at once, and you can easily tweak presets once they've been applied. However, with presets you are also limited to the constraints of ACR and Lightroom in that you can't selectively edit just one part of the image or use layers (like masking). Also, you can apply presets to RAW, tif and jpeg files in CS3 and higher and Lightroom. In Photoshop CS2, you can only apply the presets to RAW files.
Q. What is the difference between a preset and an action?
A. An action is a like a small program that replicates a series of steps in Adobe Photoshop. Actions allow you to adjust selective parts of an image and ensure that each specific part of a photo looks correct. Actions give you complete, tight control over the final outcome. However, actions take at least a few seconds to run, generally require your input as they run and can only be run on one photo at a time.
Presets are a set of parameters that you apply in RAW editing programs, such as Adobe Bridge, Adobe Camera RAW (ACR which comes installed with Photoshop) and Adobe Lightroom. You do not apply presets within Photoshop itself. Presets can apply editing changes simultaneously to large groups of images at once, and you can easily tweak presets once they've been applied. However, with presets you are also limited to the constraints of ACR and Lightroom in that you can't selectively edit just one part of the image (like using layers for masking or inserting a texture into the photo). Consequently, presets aren't as flexible as actions and usually require you to open the file into Photoshop to do any close up editing.
In short, presets are fantastic for making basic changes to large groups of images. Presets are fast, very fast. Presets are perfect for creating image proofs and editing studio images. Actions are slower, but give more controllable results. Actions are perfect for personal photos and creating final polished photos for printing.
Q. I've loaded my PSE actions and they don't seem to be working right. What's wrong?
A. If you ordered your PSE actions before January 2011, then you need to follow the instructions included with your download to install the actions. If you followed the install instructions correctly for the PSE actions, they will run without an error. Also, they will load around 6 layers. If you're receiving error messages and only seeing two or three layers when the action runs, then you most likely do not have the actions installed correctly. Usually the problem is with the files that you need to put under your C: drive. Your C: drive needs to look EXACTLY like the screen shot on page 1 of the tutorial. If your C: drive does not look EXACTLY the same, then you don’t have the files installed right. Carefully review the install directions to ensure that you have everything in the right place. If you ordered your PSE actions after January 2011, then they came with an installer. If you're having issues with your actions, please just re-reun the original installed to reinstall the action files. That should solve the problem.
Q. How do I load an action into Photoshop?
A. Each action set that I sell includes a tutorial showing you how to load an action or includes an installer that will automatically install the action for you.
Q. I have the Photoshop Elements version of your actions, but I recently upgraded to the full version of Photoshop. Will my PSE actions work in the full version of Photoshop?
A. In theory, my PSE actions will work in any full version of Photoshop. However, as I did not design them for the full version of PS, I do not provide technical support for using them in any other program.
That being said, I charge only $10 a set if you would like to upgrade from the PSE action version to a full Photoshop version. If you would like to upgrade, please email me the name, email address and approximate date of your purchase of the PSE action. I will verify your previous purchase and send you an email with instructions on how to upgrade.
Q. I currently have a full photoshop version of your actions and I just upgraded my Photoshop. Will my current actions work in this newer version of PS?
A. Yes! All full photoshop versions of my products will work with higher versions of Photoshop. Also, all the CS2 and newer versions of my products are the same.
Texture Questions
Q. What is a texture and do your texture sets include actions?
A. A texture is just a jpeg image file. I create my textures from layer upon layer of different items. I include textures with some of my action sets, as you can browse this site and see. However, my straight up texture sets currently do not include any actions. Instead, they include instructions that show you step-by-step how to manually insert a texture into a photo.
Q. Are the textures in your actions the same as those in your texture sets?
A. All the textures that I sell are unique and different from one another. The textures in my action sets are NOT the same as the textures in my texture sets and vice versa. Each texture is unique.
Q. How do I load a texture into Photoshop?
A. A texture is just an image file. There's no need to "load" it into Photoshop. You just open it as you would any other image file by going File-->Open.
Ordering and Receiving Products
Q. How do I purchase and receive Flourish products?
A. To purchase any products from this website, just add the items that you want to your cart. From there, check out and pay for the products. You will then receive a username and password that will allow you to login to the "My Account" section of the site. You can then download your purchases from your account area.
Q. What do I do if I lose my account login information?
A. If you lose your account login information, please contact us.
Q. Why does it say that my download has expired?
A. When you purchase something from this site, your purchased items will be available for download for about 10 days. After that, the items will remain in your cart, but you will not be able to download them. If you need a download reactivated, please email us.